Support

Need a hand with SYNCopated? Email services@syncopated.app. We read every message and aim to reply within two business days.

Help us help you faster

When you write, please include:

• your device (e.g. iPad Pro 11″, iPhone 15) and iOS version;
• the app version (Settings → About inside the app);
• whether you were the teacher or the student, and the room or lesson involved;
• what you were trying to do, what happened, and what you expected instead.

Common questions

Signing in

SYNCopated uses Sign in with Apple — no separate password. If you can't sign in, check that you're signed into iCloud on the device, then try again.

Getting into the beta

SYNCopated is in open beta on TestFlight, Apple’s testing app. Install TestFlight, then open syncopated.app/beta on your iPhone or iPad and tap Install. There is no invitation to wait for and no code to enter. This is separate from a teacher’s room invite below — TestFlight gets you the app; a room invite gets you into a lesson.

Joining a lesson

Students join from a teacher's invite — a link, a QR code, or a short room code. Open the link or tap Join and enter the code. No account juggling.

Connecting a MIDI keyboard

Most USB-C and Bluetooth MIDI keyboards work without setup. Plug in (or pair in iOS Settings → Bluetooth), open a lesson, and play — the notes appear on the shared score. If a USB keyboard isn't detected, reconnect the cable and reopen the lesson.

Using a second device as a hands camera

In a session, scan the on-screen QR code with a second phone, tablet, or a laptop browser to add an extra camera angle — handy for an overhead hands view.

Notifications

Lesson and assignment reminders come through Apple Push Notifications. Turn them off any time in iOS Settings → Notifications → SYNCopated, or with the in-app toggles.

Family plan

A family plan shares one monthly pool of lesson minutes across the household. Manage it from the account area in the app.

Deleting your account

You can delete your account and everything tied to it any time from Settings → Delete account in the app. See our Privacy Policy for what we store and how deletion cascades.

Still stuck?

Email services@syncopated.app with the details above and we'll get back to you. See also our Terms of Use, Privacy Policy, Credits, and Copyright.